Terms & Conditions
Do we accept credit card payments? We only accept payments from recognised trade businesses meeting minimum order requirements. For consumers who wish to purchase products from our vendors, please contact our office and we will direct you to the nearest retail account. Credit card charges are processed only when we ship your order. We only invoice for the goods that have been dispatched. Any out of stock items will not be charged. We will never charge an account without first getting your authorization, and will email you a copy of the invoice for your review prior to processing the card. These payments will appear on your statement as from White Pebble International.
When do we ship?
Assuming we have your order in stock, we'll ship within 3 working days of order receipt. If we do not have the complete order in stock, we'll contact you right away and you can decide if you want to cancel the order, back order the missing item, or subsitute something that we have in inventory.
What is our return policy? All sales are final unless there is damage to or a problem with the shipment you've received from us. In these rare cases, we MUST be notified within 48 hours of your receiving the shipment in order to address any issues.
Cancellation policy? If you decide you need to cancel an order, it must be within 48 hours of placing the order, unless we have already shipped to you. Once an order is shipped, cancellations are not allowed.
Customer Service - If you have an issue with any order you place or shipment you receive, please call us right away. We're here to help! Please contact us at the following numbers. Please have your order or invoice number handy if possible; that will help us work on solving your problem.
Telephone: +44 1243 780501
Fax: +44 1243 839332